Product Care

Our jewellery is made from a range of different materials, all of which will be detailed in the product descriptions. Our silver jewellery is made from a beautiful shiny 925 Sterling Silver. We also sell some pieces in Silver Plated / Silver Polished materials. This means that they are made from another material like stainless steel, zinc or alloy and covered to create the silver look. All silver can tarnish and oxidise in water and sunlight so when you are not wearing your gems; please keep your Helix & Felix jewels in its box or gift bag in a cool, dark place away from any water or direct sunlight. Crystals and semi precious stones should also be kept in this way. We also stock a range of gold plated and gold polished jewellery. This material can also tarnish and oxidise over time and through basic ware and tare. Please be aware of types of materials used in our jewellery if you are prone to allergies or reactions to specific materials, including nickel, zinc or alloy. If you are not sure, you can contact us any time and we will be more than willing to help.

When cleaning and generally looking after your 925 Sterling Silver jewellery; please use the professional cleaning cloth that has been provided to you. This can also be used on any crystals or semi precious stones to polish and maintain their beautiful look. Please refrain from using this cloth on any gold plated or gold polished jewellery as this can polish the gold away. Whilst wearing your Helix & Felix jewels, please refrain from using any house hold products that may use chemicals such as washing up liquid, bleach, hand wash, soap, perfume, deodorant, creams or any other chemicals that may affect the colour of the beautiful materials that are used. Please also remove your jewellery when you are washing or swimming. 

We provide this product care information as a guide, as we want our customers to best look after their pieces as easily as possible so they last as long as possible.


Product Info...

Silver is believed to be a feminine energy that is related to the big beautiful moon and the relaxing flow of the ocean tides. It's energy is fluid, sensitive, deeply emotional but also mysterious. It's soothing, calming and purifying elements make it a material you are naturally drawn to and one that you will love day after day.

Crystals are said to have healing powers and unique energy. The meaning and symbolisation of each crystal is interpreted by its own unique energy. Please see each individual product to distinguish its true meaning and worth. 

We pride ourselves on stocking beautiful jewellery with unique meanings and symbolic representations. 


Postage & Delivery...

Items will be sent recorded delivery using the Royal Mail Delivery Service or Hermes Courier Service. Please allow up to 7 - 10 days for delivery. If you would like to check the status of your order, please email us anytime and this information will be sent direct to you.


Refunds & Exchanges...

We offer refunds or exchanges on items returned to us using a tracked delivery within 14 days of your delivery date. As long as they are returned with the full packaging and in a perfectly re-saleable condition. Your refund will be sent back to you, using the debit or credit card details you supplied at the checkout.

We hope you enjoy your Helix & Felix products.

Namaste

H&F x