Product Care...

Our jewellery is made from a range of different materials, of which will be detailed in the product descriptions. Our silver jewellery is made from a beautiful shiny 925 sterling silver. Silver can tarnish and oxidise in water and sunlight so when you are not wearing your gems; please keep your Helix & Felix jewels in its box in a cool, dark place away from any water or direct sunlight. Crystals and semi precious stones should also be kept in this way. We also stock a range of gold plated and gold dipped jewellery. This material can also tarnish and oxidise over time and through basic ware and tare. Please be aware of types of materials used in our jewellery if you are prone to allergies or reactions to specific materials, including nickel or alloy.

When cleaning and generally looking after your silver jewellery; please use the professional cleaning cloth that has been provided to you. This can also be used on any crystals or semi precious stones to polish and maintain their beautiful look. Please refrain from using this cloth on any gold plated or gold dipped jewellery as this can polish the gold away. Whilst wearing your Helix & Felix jewels, please refrain from using any house hold products that may use chemicals such as washing up liquid, bleach, hand wash, soap, perfume, deodorant, creams or any other chemicals that may affect the colour of the beautiful materials that are used. Please remove your jewellery when you are washing or swimming. 


Product Info...

Silver is believed to be a feminine energy that is related to the big beautiful moon and the relaxing flow of the ocean tides. It's energy is fluid, sensitive, deeply emotional but also mysterious. It's soothing, calming and purifying elements make it a material you are naturally drawn to and one that you will love day after day.

Crystals are said to have healing powers and unique energy. The meaning and symbolisation of each crystal is interpreted by its own unique energy. Please see each individual product to distinguish its true meaning and worth. 

We pride ourselves on stocking beautiful jewellery with unique meanings and symbolic representations. 


Postage & Delivery...

Items will be sent recorded delivery using the Royal Mail delivery service. Please allow up to 7 - 10 days for delivery. If you would like to check the status of your order, please email us anytime and this information will be sent direct to you.


Refunds & Exchanges...

We offer refunds or exchanges on items returned to us using special delivery within 14 days of your delivery date. As long as they are returned with the full packaging and in a perfectly re-saleable condition. Your refund will be sent back to you, using the debit or credit card details you supplied at the checkout.

We hope you enjoy your Helix & Felix products.

Namaste

H&F x